Shipping and Delivery Policy

Forestt Trail – Shipping and Delivery Policy

Last Updated: June 22, 2025

At Forestt Trail, a brand of Go Green Spices Pvt. Ltd., we are dedicated to providing timely and efficient delivery of your groceries. This policy outlines our shipping and delivery procedures.

1. Delivery Areas

• We currently offer delivery services to specified areas within Ghaziabad, Noida, Delhi NCR.
• To confirm if your location is within our delivery area, please enter your PIN code on our website or contact our Customer Support.

2. Delivery Options and Charges

• We offer various delivery options to suit your needs:

• Standard Delivery: within 24-48 hours
• Express Delivery: [If offered, specify faster timeframe, e.g., within 90 minutes or same day]
• Scheduled Delivery: [If offered, allow customers to choose a preferred time slot]

• Delivery charges, if applicable, will be clearly displayed during the checkout process.
• Minimum order value for free delivery may apply. Any such conditions will be communicated on the website and at checkout.
• Additional charges may apply for express or scheduled delivery services.

3. Delivery Timeframes

• We make every effort to deliver your order within the estimated delivery timeframe provided during the checkout process.
• Please note that delivery times are estimates and may vary due to factors such as:

• Product availability
• Delivery location
• Unforeseen circumstances (e.g., traffic, weather conditions, public holidays, natural calamities, strikes)

• You will receive notifications or updates regarding the status of your delivery via SMS and/or email.

4. Delivery Process

• Our delivery personnel will attempt to deliver the order to the address provided during checkout.
• It is your responsibility to ensure that the provided address is accurate and accessible for delivery.
• Recipient Availability: Please ensure someone is available to receive the delivery at the specified address and time.
• Unsuccessful Delivery Attempts:

• If no one is available to receive the delivery, our delivery personnel may attempt to contact you.
• Depending on the nature of the products (especially perishables), we may:

• Attempt re-delivery at a later time (additional charges may apply).
• Leave the order in a safe location as per your instructions (at your own risk).
• Cancel the order (for perishable items, no refund may be issued).

• If a delivery attempt is unsuccessful due to reasons beyond our control (e.g., incorrect address, recipient unavailability) or if you fail to accept the delivery, additional charges may apply for subsequent delivery attempts or order rescheduling.

5. Order Tracking

• We provide order tracking services that allow you to monitor the status of your delivery. You can access the tracking information through your Forestt Trail account on our website or mobile application.

6. Damaged or Missing Items upon Delivery

• Upon receiving your order, please inspect the items carefully for any damage or missing products.
• If you notice any issues, please notify our Customer Support team within 24 hours of delivery.
• We may require photographic evidence to support your claim.
• We will make reasonable efforts to resolve the issue, which may involve replacing the damaged or missing items or issuing a refund or credit, as per our “Cancellation and Refund Policy.”

7. Changes to Shipping and Delivery Policy

Forestt Trail reserves the right to update this Shipping and Delivery Policy at any time. We will post the revised policy on our website, and your continued use of our Services will signify your acceptance of the updated terms.

8. Contact Us for Delivery Inquiries

For any specific inquiries or concerns regarding your delivery, please contact our Customer Support team:

• Email: forestttrail@gmail.com